Shipping & Returns
Shipping Policy
Delivery Information
If you have any questions about our delivery options, please contact us at iknewa@gmail.com
Standard (3-5 days) £5 or free for deliveries over £50
Next Day (order by 3pm) £8 or free for orders over £75
Next Day Pre-Midday (order by 3pm) £15
Postcode Exclusions for Standard Delivery
Area Postcode
Guernsey GY9-10
Isle of Man All IM
Jersey All JE
Northern Ireland All BT
Postcode Exclusions for Next Day Delivery
Area Postcode
Aberdeen AB31-35 & AB41-54
Argyll FK17-21, KA28, PA20-80, PH30-31, PH34-44, PH49-99
Arran KA27
Dundee DD9-10, PH15-18
Glasgow G83
Guernsey GY9-10
Isle of Man All IM
Isles of Scilly TR21-25
Jersey All JE
Northern Highlands AB36-38, AB55-56, HS1-9, all IV, KW0-14, PH19-29, PH30-33, PH45-48
Northern Ireland All BT
Orkney & Shetlands KW15-17 & all ZE
Return & Exchange Policy
Returns And Refunds
We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you are unhappy with anything we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at iknewa@gmail.com
30 Day Returns
If you decide you don't want any non-perishable items in your order you can return them to us within 30 days and we will exchange or refund for the item. Items must be returned in saleable condition. You will be responsible for the cost of return if the item it is not faulty.
Damaged Products
Whilst we try very hard to deliver your items to you in perfect condition, if you do receive any that are damaged or faulty then please contact us within 30 days of receipt and we will happily organise an exchange or refund.
Returns can be sent to:
Deliveries Returns
Iknewa Ltd
85 Great Portland Street
London, W1W 7LT
Please include your order number when returning items by post. Once we have received the items, please allow between 5-7 working days for your refund to be processed.
Our returns policy does not affect your statutory rights.